We want you to be happy with your order. If there’s a problem with a book you received — it arrived damaged, or we made a mistake with your order — get in touch and we’ll sort it out.

 

Returns

 

To be eligible for a return, please contact us within 14 days of receiving your order. Items should be unused and in the condition you received them.

 

Refunds

 

Once we’ve received and checked your return, we’ll email you to confirm and process your refund back to your original payment method.

 

Shipping costs

 

Return shipping costs are the customer’s responsibility, unless the return is due to our error (for example, the wrong item or a damaged item).

 

Need help?

 

Contact us at gino@ginowong.com with any questions about a return or refund.

 

This page is a placeholder while the site is in development. Final policy wording will be confirmed before launch.